Client Feedback & Practice Concerns
We welcome constructive feedback and encourage clients to communicate concerns directly with our practice whenever possible.
Our goal is to address concerns respectfully, professionally, and collaboratively.
Resources & Support
Resources, Consumer Rights & Crisis Support
At The Trinity Integrative Holistic Medicine & Counseling Services, we are committed to supporting our clients both inside and outside of therapy.
This resource center provides important information regarding consumer rights, records requests, crisis support, professional licensing concerns, emergency resources, and additional community services that may be helpful during difficult times.
While many concerns can be resolved through direct communication, we believe clients should have access to information, resources, and support whenever they need it.
Questions, Feedback, Concerns, or General Support
Consumer Rights
Client Rights, Records & Practice Concerns
Business Violation Concerns
If you believe you have been the victim of fraudulent business practices in the State of Texas, you may contact the Texas Attorney General's Office.
License & Ethics Concerns
If you believe a clinician has violated professional ethics, licensing regulations, or scope of practice requirements, you may contact the Texas Behavioral Health Executive Council (BHEC).
Records Requests
The Trinity maintains client records in accordance with Texas law and professional standards.
- ✓Seven (7) years for adult clients
- ✓Five (5) years after a minor client reaches age 18
- ✓Records may be requested through your Client Portal
- ✓Administrative fees may apply for certain record requests
Good Faith Estimates
Under the No Surprises Act, healthcare providers are required to provide Good Faith Estimates for self-pay clients.
A Good Faith Estimate explains the anticipated costs of services and treatment.
If you intend to receive services without using insurance, please notify your provider, who can provide a Good Faith Estimate on request.
Crisis Support
Mental Health, Safety & Emergency Resources
Mental Health Crisis Resources
If you are experiencing a mental health emergency, call 911 or go to the nearest emergency room immediately.
If you are experiencing suicidal thoughts, emotional distress, or a mental health crisis:
- 988 Suicide & Crisis Lifeline
- Call or Text 988
- Available 24 hours a day, 7 days a week.
Emergency Services
- Emergency: Call 911
- Nearest Emergency Room: Go there immediately if you are in danger of harming yourself or someone else.
Domestic Violence Resources
- National Domestic Violence Hotline
- Call: 800-799-7233
- Text: START to 88788
- Available 24/7.
Sexual Assault Support
- RAINN National Sexual Assault Hotline
- Call: 800-656-HOPE (4673)
- Available 24/7.
Human Trafficking Resources
- National Human Trafficking Hotline
- Call: 888-373-7888
- Text: 233733
- Available 24/7.
Substance Use & Addiction Resources
- SAMHSA National Helpline
- Call: 800-662-HELP (4357)
- Available 24/7.
LGBTQ+ Crisis Support
- The Trevor Project
- Call: 866-488-7386
- Text: START to 678678
- Available 24/7.
Additional Support
If you are unsure where to start, contact The Trinity Integrative Holistic Medicine & Counseling Services and we will do our best to help connect you with appropriate resources.
Disclaimer
The resources on this page are provided for informational purposes only and are not a substitute for emergency services, legal advice, medical care, or crisis intervention. If you are experiencing an emergency, call 911 immediately.