Legal

Privacy Policy

Effective September 28, 2026 · The Trinity Integrative Holistic Medicine & Counseling Services LLC

Your privacy matters deeply to us, it is part of how we care for you. This policy explains what information this website collects, why, and the choices you have. It is written in plain language on purpose.

The short version

We collect only what you choose to give us, plus anonymous usage statistics that help us improve the site.
Screening results are stored only with your explicit consent, and you can complete surveys as an anonymous guest.
We never sell your information, and we never send identifiable health information to advertising networks.
Your therapy records do not live on this website, they are kept in SimplePractice, our HIPAA-compliant electronic health record.
You can download a copy of your data, or close your account, yourself, from your account on the site or in the app. You can also ask us to.

Information you choose to give us

Account details, if you create a free account, we store your email address and, if you add them, your name, profile photo, and optional birthday, birth place, and birth time (used only for the astrological features on your own profile).
Self-assessment responses and results, before any assessment begins, you see a consent notice, and four permissions are asked separately and are never bundled: taking the assessment, allowing research storage, allowing follow-up contact, and receiving occasional updates. Nothing is stored unless you actively allow it. If you allow research storage, your responses, results, and any optional background details you choose to share (such as age range, occupation, or industry) are kept in a de-identified research dataset used for research, program development, and aggregate statistics: it is keyed by a random participant code, and your name and contact details are stored separately, never inside the analytical data. We also record which version of the consent wording you saw and when you agreed, so what you authorized is always auditable. If you decline research storage and follow-up contact, your result is shown to you and nothing is kept.
Survey and form responses, the research surveys and staff forms store the answers you submit. If you are signed in, your in-progress answers are saved so you can finish later; guests submit anonymously.
Reviews, anonymous by design; we store only the text, display name, and rating you type.
Contact requests, whatever you include when you ask us to reach out.

Information collected automatically

To understand how the site is used and where it can be better, we record anonymous usage events: pages visited, time spent on pages (including whether the visit was active or idle), which questions of a survey people stop at, clicks on resources and buttons, whether background audio was muted, and whether light or dark mode was used. These events are tied to a random per-visit identifier, not to your name or email, and are stored in our own database, not with an advertising company. We use your browser's local storage to remember things like your theme choice, saved progress, and whether you've seen the welcome message.

How we use information

To run the member portal, save your progress, and show you your own results and history.
To respond when you ask to be contacted.
To understand community needs through aggregate research statistics (never your individual identity).
To operate memberships and, when configured, payments through Stripe (Stripe processes card details on its own systems, we never see your card number).
To send emails you request, such as sign-in links. Any future newsletters or announcements will include a clear way to opt out at the bottom of every email.

Where your information lives

Website data is stored with Supabase (our secured database provider) with row-level security, meaning your private records are readable only by your own signed-in account and the practice administrator. Uploaded profile photos are stored in our media storage. Appointments, clinical notes, and therapy records live separately in SimplePractice, our HIPAA-compliant practice management system, and are governed by the Notice of Privacy Practices you receive as a client.

What we don't do

We do not sell, rent, or trade your personal information. Ever.
We do not send identifiable health information to ad networks or social media pixels.
We do not show anyone else your results, your "My Overview" page compares your numbers only to published national statistics.

Affiliate links

Some resource-library links are affiliate links, which means the practice may earn a small commission if you purchase through them, at no extra cost to you. These are always labeled with a disclosure.

The Trinity mobile app

The Trinity app for iPhone and Android is the same practice and the same account as this website, and this policy covers both. A few things are specific to the app:

It signs you in with the same email link, and your account and its contents live in the same secured database, installing the app creates nothing separate.
It stores your sign-in session and your preferences in your device's own secure storage. Deleting the app removes those; your account itself stays until you close it, from the app, the site, or by asking us.
It carries no advertising identifiers and no third-party analytics, and asks for a system permission, notifications, for example, only when a feature you have opened actually needs one. You can refuse and keep using it.
During testing (TestFlight on iPhone, Google Play testing on Android), Apple and Google give us aggregate crash and performance reports about the app. Those come from them, not from us, and carry no health information.

Cookies and device storage

We use the minimum needed to keep you signed in and to remember your choices, no advertising cookies and no cross-site tracking. What is stored, why, and how to clear it is set out in full on our Cookie Policy.

Your choices and rights

You can use the assessments and surveys as an anonymous guest.
You can decline consent to store a screening result and still see it.
You can edit your profile details (or ask us to) at any time.
From your account you can download a copy of your data as a file, and close your account. Closing takes seven days, and you can keep the account any time before then. It removes your name, contact and birth details, your trackers and journal, saved charts, your care team list and everything else that is only yours; screening results lose your name. Appointments and records of care, payments and purchases, and messages you already posted stay, as the law and our books require, with no name on them. The screen says so before you confirm, and says why when an account cannot close yet (a membership still billing, a balance, an upcoming appointment). Staff accounts are closed by the practice.
Anything you add to your care team list is visible to you alone. The practice cannot see it.
Reminder emails are off until you turn them on, apart from session reminders, and each one can be turned off under Reminders in your account.
You can also ask what we hold about you, ask us to correct it, or ask us to delete it by emailing info@thetrinityholistichealing.com.
Every marketing or announcement email we may send will contain an opt-out link.

Children

This website is intended for adults. The self-assessments are written for people 18 and older; parents and guardians seeking support for a child or teen should contact us directly.

If you are in crisis

This website is not monitored in real time and is not a crisis service. If you are in crisis or having thoughts of harming yourself, call or text 988 (Suicide & Crisis Lifeline) or call 911.

Changes and contact

When our practices change, for example, as we add member messaging or email newsletters, we will update this page and its effective date. Questions are always welcome at info@thetrinityholistichealing.com.